gtb77 Privacy Policy

1. Introduction and Scope of This Policy

This Privacy Policy is published by gtb77 ("we", "platform", "gtb77") and applies to all individuals who register an account, browse the website, use gaming services or contact our customer support through the website gtb77.one.

By registering an account or continuing to use gtb77 services, you acknowledge that you have read, understood and agreed to how we process your personal information as described in this policy. If you do not agree with any part of this policy, you are advised not to continue using our platform.

This policy may be updated from time to time. Any significant changes will be communicated through a notice available on our website. The latest effective date will always be displayed at the top of this document.

2. Personal Information We Collect

gtb77 collects your personal information through several means depending on the nature of your interaction with our platform:

Information you provide directly:

• Full name as stated on your official identification document
• Identity card number (MyKad) or passport number for identity verification purposes
• Active email address and mobile phone number
• Bank account or e-wallet details for processing deposits and withdrawals
• Username and password you create during registration
• Information you share when contacting our customer service

Information collected automatically:

• IP address and general geolocation data
• Device type, operating system and web browser version used
• Gaming activity records and financial transaction history within the platform
• Cookies and tracking technologies related to your session

3. Purpose of Using Personal Information

The personal information we collect is used exclusively for the following purposes:

• Identity and age verification: Ensuring that all gtb77 members are 21 years of age or older in line with our international licensing requirements.
• Account management: Creating, maintaining and securing your player account on the gtb77 platform.
• Financial transaction processing: Verifying and completing deposits and withdrawals via Touch 'n Go eWallet, DuitNow, FPX, Boost, ShopeePay and cryptocurrency.
• Fraud and money laundering prevention: Monitoring suspicious activity to protect the financial security of all members.
• Customer support: Enabling our support team to resolve your enquiries, complaints and requests efficiently.
• Legal compliance: Meeting the reporting and record-keeping obligations set by the licensing body and relevant authorities.
• Service improvement: Analysing aggregated usage patterns to improve platform quality and the playing experience.

4. Sharing Information With Third Parties

gtb77 does not sell or rent your personal information to any outside party. However, there are limited circumstances in which we may need to share information with carefully selected third parties:

• Payment service providers: E-wallet providers, banks and cryptocurrency platforms that process your financial transactions require certain information to complete payments securely.
• Game software providers: Game developers who manage the gaming infrastructure may receive technical data necessary to ensure games run correctly.
• Regulatory bodies: When required by our international licensing conditions or a valid court order, we will disclose the necessary information to the relevant authorities.
• Group companies: gtb77 affiliated entities that provide operational support, information technology and platform administration services.

All third parties we work with are subject to binding confidentiality agreements and are prohibited from using your information for any purpose other than what is specified in those agreements.

5. Technical Security Measures

gtb77 implements multiple layers of security controls to ensure your personal information is always protected from unauthorised access, modification or disclosure:

• SSL/TLS encryption on all pages and connections between your device and our servers
• Password storage in hashed format using the latest cryptographic algorithms
• Two-factor authentication (2FA) available on all accounts as an additional layer of protection
• Continuous system monitoring to detect suspicious activity or unauthorised access attempts
• Data segregation in isolated server environments with role-based access controls
• Regular security audits conducted by our internal technical team and independent external assessors

While we take comprehensive precautions, no digital system can guarantee absolute security at all times. You also play an important role by keeping your gtb77 account password confidential and not sharing it with anyone.

6. Use of Cookies and Tracking Technologies

The gtb77 website uses cookies and similar tracking technologies to improve your browsing experience and ensure platform functions operate correctly.

Types of cookies we use:

• Essential cookies: Required for core website functions such as login session management and account security. These cookies cannot be disabled.
• Performance cookies: Collect information about how visitors use our website to help us improve its design and navigation.
• Functional cookies: Remember your preferences and settings such as preferred language and the currency denomination displayed.

You can manage cookie settings through your web browser at any time. Please note that disabling certain cookies may affect the functionality of some parts of the gtb77 platform.

7. Your Rights as a Data Subject

gtb77 recognises and respects your rights regarding the personal data we hold. You have the right to:

• Right of access: Request and receive a copy of the personal information we hold relating to your account.
• Right of rectification: Request correction of any personal information that is inaccurate, outdated or incomplete.
• Right of erasure: In certain circumstances, request that your personal information be deleted from our systems when it is no longer needed for the original purpose of collection.
• Right to restrict processing: Request that we limit how we process your data in certain situations provided for by law.
• Right to object: Object to the processing of your personal information for direct marketing purposes.
• Right to data portability: Receive your data in a structured, machine-readable format for transfer to another service provider.

To exercise any of the above rights, please contact the gtb77 customer support team via 24/7 live chat or our support email. We will process your request within a reasonable timeframe and notify you of the outcome.

8. Data Retention Period

gtb77 retains your personal information for as long as necessary to fulfil the purpose of collection or for as long as your account remains active on our platform. Specifically:

• Financial transaction records and game history are retained in accordance with the minimum requirements set by our international licensing body.
• Identity verification information (KYC) is retained for the period required under anti-money laundering regulations.
• Customer support communication records are retained for as long as necessary for reference and quality control purposes.
• When an account is closed at your request, data that is no longer required for legal or licensing purposes will be deleted or anonymised within a reasonable timeframe.

9. Cross-Border Data Transfers

As a platform operating under an international licence, gtb77's servers and infrastructure may be located outside Malaysia. This means your personal information may be transferred to and processed in other countries that have different data protection laws.

In all such cases, gtb77 ensures that data transfers are carried out with appropriate safeguards, including legally binding data processing agreements and recognised data transfer mechanisms. A level of protection equivalent to this policy is maintained regardless of the processing location.

10. Privacy Enquiries and Complaints

If you have any questions, concerns or complaints regarding how gtb77 handles your personal information, we encourage you to contact us directly. Our customer support team is available 24/7 in Malay and English to assist you.

We are committed to taking every privacy-related enquiry seriously and responding within a reasonable timeframe. For more complex or formal complaints, you may submit a written request via our support email and we will provide a full response along with the actions taken.